An investigation request-for-assistance log tracks support requested from another team, unit, organization or authorized resource. It is useful when the work requires someone else to perform a task, provide specialized support or coordinate an action—not simply send a document or answer an information request.
If you are tracking records or information that have been requested, use the Information Request Tracker instead.
Request-for-assistance log fields
| Field | Purpose |
|---|---|
| Request ID | Stable reference for the assistance request |
| Date requested | When the request was made |
| Recipient/team | Who was asked to assist |
| Assistance requested | Specific support or action being requested |
| Related case issue | Lead, task, location, interview, review or other case item connected to it |
| Priority/target date | When support is needed, where appropriate |
| Status | Requested, acknowledged, in progress, partial, complete or other workflow status |
| Result | What assistance was actually provided |
| Next action | Any resulting case work or additional coordination |
Assistance request vs. information request
An assistance request asks another authorized resource to perform or support work. An information request asks for records, data, clarification or other information. Keeping them separate makes it easier to see whether the investigation is waiting on a record or waiting on another party to complete an action.
Define the requested support clearly
A useful request identifies the specific assistance needed and the case issue it supports. Avoid vague entries such as “help requested” that do not tell a later reviewer what action was expected.
Track acknowledgment and completion separately
A request may be acknowledged without being completed. Record the current status, any target or review date and the result once the requested assistance has actually occurred.
Preserve the original request
Reference the underlying authorized correspondence or request record rather than copying the full communication into the status log. For formal written request/response tracking, see the Investigation Correspondence Log.
Connect results to the case
If the assistance produces a record, interview, new lead, timeline event or other result, route that information to the appropriate case record. The assistance log should show the request and its status; it should not become the only location where the substantive result is documented.
Need assistance and actions connected to the full case?
The $79 Investigation & Case Management System connects timelines, leads, sources, interviews, actions and review. You can also use the Free Investigation Case File Checklist to review the broader file structure.
Frequently asked questions
What belongs in a request-for-assistance log?
Requests for authorized operational, technical, analytical, administrative or other support from another resource, along with status and results.
Is it the same as an information request tracker?
No. An information request seeks information or records; an assistance request seeks another party's support or action.
When should a request be marked complete?
When the requested support has been resolved according to the applicable workflow, not merely when the request was acknowledged.
General organizational tools only; not an official request form or legal advice. Follow applicable authorization, information-sharing and organizational requirements.