Refund policy
Return & Refund Policy
CaseWorks Digital — Digital Products
Last updated: October 17, 2026
CaseWorks Digital sells downloadable digital investigation templates, worksheets, and documentation tools. No physical products are shipped.
Digital Product Purchases
Because our products are delivered electronically, purchases are generally considered final once the digital files have been accessed or downloaded, except where a refund is required by applicable law.
When Refunds May Be Available
We will review refund requests involving:
- A defective, corrupted, or inaccessible file.
- A product that materially differs from its description.
- An accidental duplicate purchase.
- A technical delivery issue that we cannot reasonably resolve.
Where appropriate, we may provide a replacement file, technical assistance, or a refund.
Requesting Assistance or a Refund
Contact caseworksdigital@gmail.com within 14 days of purchase, where reasonably possible.
Please include your order number, the product purchased, and a brief description of the issue.
We aim to respond within two business days.
Refund Processing
Approved refunds are issued to the original payment method. Processing times depend on the payment provider and financial institution.
Consumer Rights
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Contact: caseworksdigital@gmail.com