Good case organization starts before the first lead is worked. An investigation case intake template creates a consistent starting record for what was reported, where the information came from, what the matter covers and what needs immediate attention.
What should intake capture?
Useful general fields can include case ID, date opened, case type, intake source, issue description, relevant dates, involved roles, initial records, priority, assigned owner and immediate next actions.
Preserve original intake information
Record what was initially reported without rewriting it as a verified conclusion.
Define initial scope
Write down the questions or issues the case is expected to address. Scope can evolve, but preserving the starting point makes later changes easier to understand.
Create the first chronology entries
Move relevant dates into a timeline and identify their sources. Distinguish an event date from the date it was reported or discovered.
Turn questions into trackable work
Initial leads and actions should have a status and next step rather than remaining buried in the intake narrative.
Use the free CaseWorks Investigation Timeline Template for chronology, or see the CaseWorks Investigation & Case Management System for a broader workflow.
CaseWorks resources are general organizational tools, not official forms or legal advice.